Employee Satisfaction and Wellbeing
With over 12,500 people working at customer sites across the UK - often on a 24 hour basis – employee satisfaction and health and safety are at the forefront of everything that we do. We have a responsibility to keep our people safe at work and ensure their health and wellbeing.
Health & safety
Reliance has received two awards from The Royal Society for the Prevention of Accidents (RoSPA) for its work in facilities management and security. The RoSPA awards are not just about reducing the number of accidents and cases of ill-health at work; they help to ensure that organisations have good health and safety management systems in place.
Members of the Reliance Board and senior management teams regularly attend IOSH Safety for Senior Executives courses.
Guardian Top 100 Employer 2008
Reliance has been recognised as one of Britain’s Top 100 Employers by the Guardian Newspaper and The Corporate Research Foundation. The result of this research is based on ‘best examples of HR management’ and demonstrates the importance placed by Reliance on communicating business objectives, developing people and recognising and rewarding achievement.
Investor in People
Investor in People accreditation powerfully affirms our belief in enabling all of our employees to improve their knowledge and skills. It provides a framework for increasing our customer satisfaction and business performance through a planned approach to setting and communicating business objectives and training and developing our people to meet these objectives.
Skills Pledge
Reliance has joined 400 leading companies that have made the ‘Skills Pledge’ since its launch by Prime Minister Gordon Brown in June 2007. Julian Nicholls, Group Managing Director, made this public and voluntary commitment at the National Employer Service’s Conference in Central London on October 31st.
By making the Skills Pledge, employers commit to support all their employees to develop basic literacy and numeracy skills and work towards a full level 2 qualification equivalent to five GCSEs A* to C.
Reward and recognition
In recognition of the outstanding service provided on sites across the UK, Reliance receives hundreds of letters of commendation from our customers each year. Those commended by our customers are acknowledged through our Continuous Improvement Awards scheme.
Long Service Awards also recognise the loyalty and dedication to service of the many employees who have worked with us for upwards of five, ten and twenty years.
The Red Book
All Reliance employees are invited to suggest improvements to the operation of their sites or the environment in which they work, in the Red Book. Our management team and our customers review these suggestions regularly, with ideas implemented wherever possible. Red Books ideas are also submitted monthly and quarterly to the Reliance Board of Directors, with local and national awards given to individuals and teams that put forward the most effective ideas.
National and Local Consultative Groups
Within our security businesses, all our people are encouraged to participate in regular consultative forums where key issues can be raised and discussed at both a regional and national level.
The Reliance Academy
The Reliance Academy provides a forum for the development of learning and leadership skills for managers across the Reliance Group.
Employee satisfaction surveys
Reliance conducts regular employee satisfaction surveys throughout its business, providing our people with the opportunity to express their opinions, suggest areas for improvement and shape our service delivery going forward.