Improving customer relationship management and ultimately the customer experience is a fundamental ethos for Reliance Facilities Management.  This is the basis for building successful relationships with our customers.

Customer experience is a subject that impacts and supports the service delivery for all of our customers.   To enable sustainable outward facing service we listen, and work closely with our customers enabling us to define a unique and partnered vision.

Traditionally companies view a customer’s experience in isolation, focusing on internal cross-departmental issues, rather than the customer’s total experience. To mitigate this Reliance Facilities Management brings a fresh, innovative approach using new market- leading management methods.

Reliance Facilities Management passionately believes in training its people to enhance the skills and behaviours required to deliver an excellent customer experience.

It is a key area of investment.  Our training includes attitudes and behaviours, coaching, people management, continuous improvement methods and operational training which support ever changing customer needs.

The sustainable delivery of customer service excellence is dependent on the Reliance Facilities Management team constantly reviewing all of the existing processes and practices relating to the infrastructure to make sure our delivery platform is outward facing and fits with the ethos of our unique customer-facing culture.