Safety and security for shoppers and tenants
We understand that increasing footfall, providing a welcoming shopping environment and maintaining the highest levels of security for shoppers and tenants are key priorities for our shopping centre customers.

Customer care, specialist skills and training
Working with a number of the UK’s largest shopping centres, we have developed specific training programmes and selection procedures dedicated to all areas of shopping centres including malls, information desks, reception areas, control rooms, loading bays and car parks.

• Help and assistance to shoppers
• Crowd management
• Tenant liaison
• First aid and fire safety
• Theft prevention
• Civil arrest procedures and police liaison
• Lost child procedures
• Management of emergencies

Approved Centre for BCSC training
Reliance has become the first security company in the UK to be accredited as an Approved Centre to deliver the BCSC Training Guide for Customer Relations/Security in shopping centres.