Reliance Security Solutions

News & Media

From
To
Back to main news page

Reliance Monitoring Centre increases operator effectiveness with integrated alarm management solution

Reliance High-Tech has announced the upgrade and integration of all alarms at its dedicated Remote Monitoring Centre. The integration of a wide range of alarm signals has increased operator efficiency and ensures prioritisation of critical alarms.

Operators at the centre constantly receive alarms from remotely managed systems ranging from CCTV, access control, lone worker and building management. Legacy methods of operation utilise many different applications making an operator’s job complex. All alarm activity is time critical and the use of numerous systems increases time to action.

Paul Holdstock, Director, Reliance Monitoring Services, said “We wanted to improve operator efficiency and availability. In order to do this we wanted to integrate all alarms and alerts including CCTV images so we needed to implement a ground breaking solution. We chose Sentinel Plus from Monitor Computer Systems which has provided operators with an intuitive unified user interface. We have already seen increased operator effectiveness of up to 30% and increased availability of 40%.”

“Sentinel Plus has also provided us with key features in respect to lone worker protection. The comprehensive audit trail provides badge history stored alongside audio recordings. The centre can also react to actionable alarms for low batteries and other fault messages. Audio recordings can be played from any point of a call which offers time savings when accessing long dialogues. System resilience and scalability are ensured with all data backed up immediately on arrival and the system is able to support our growth as more applications and operators come on line,” Holdstock continued.

Each Reliance operator is able to receive and interpret alarms from one workstation without the need for extensive training on disparate systems. The system has alarm prioritisation so a lone worker activating their device in a case of a personal attack takes priority over a CCTV alert. This ensures operators are able to react to the most critical alarm, interpret events and alert relevant emergency response.

The system also tracks Reliance PatrolNet™ emergency response vehicles. Operators are able to locate in real-time the exact position of vehicles and action the most appropriate response to any given situation, informing the customer of the expected time of arrival. Previously operators manually input the audit trail following an alarm through verification to resolution. Sentinel Plus provides an automated audit trail of all events saving both time and providing customers and emergency services with precise data.

Terry Sallas, Managing Director, Reliance High-Tech, said “The Reliance Monitoring Centre provides all the flexibility and convenience of a 24/7 operation; seamlessly blending manned and response services with leading edge systems. The investment into Sentinel and the increased integration of all alarms and alerts has improved efficiency and provided greater peace of mind to our customers.”