State-of-the-art remote monitoring
The Reliance Monitoring Centre combines the latest electronic surveillance technologies with rapid mobile response capabilities. It was meticulously planned and developed as a dedicated control centre in close collaboration with security partners from across the Reliance Group.
Accredited to stringent standards
As you’d expect from an established market leader in the security sector, the centre is equipped to the most rigorous specifications. It is accredited to BS5979 Cat 11 standards and can support new value-added digital security services as they come on stream.
Live remote monitoring – anytime, anyplace
The centre is fully IP-enabled to enable remote monitoring of any location, at anytime. This ensures that CCTV images, access control information, audio files and any type of digital data or alert can be transmitted live over a secure network to our operators. So, whether you have traditional legacy equipment or the latest digital systems, we can easily set up and support remote monitoring for any type of security infrastructure.
A swift and effective response to alerts
Our operators are intensively trained to interpret events, validate every alarm and act decisively to maintain the smooth running of your facilities. In the event of an incident, they are qualified to liaise with keyholders, the police and emergency services to safeguard your assets at all times.
Remote monitoring step-by-step
Reliance Monitoring Services takes a structured approach to help you get the best value from remote monitoring. Using this process, we’ll help to specify and develop a solution ideally tailored to your specifications.
Step 1. Following a detailed risk assessment, your security systems (CCTV, access control, etc) are connected via broadband or phone line to the Reliance Monitoring Centre.
Step 2. Any unauthorised activity, significant events or access requests detected by your security systems immediately trigger an alert at the Reliance Monitoring Centre.
Step 3. Our qualified operators evaluate live transmissions and all relevant information to validate the situation and take appropriate action – efficiently and effectively.
Step 4. Reliance mobile response teams can be deployed, keyholders notified and the emergency services alerted. Afterwards, full details of every incident are available for reporting and compliance.
