Spotlight
Shopping Centres
Reliance specialises in the design, deployment and management of facilities services for shopping centres. Whether our customers are looking for a single service line or the integration of a range of capabilities, we work on a one-team approach to deliver the most appropriate solution.
Our aim is to provide a safe, clean and friendly environment where the maintenance of the centre plays a key role in attracting both shoppers and retailers.
Working with over 40 of the UK’s leading shopping centres and drawing on our experience of working with a number of major retailers, we provide a range of services including:
- Security manpower
- Cleaning
- Planned preventative maintenance
- Mechanical & electrical services
- Customer service desks
- Switchboard & Reception services
- Car park management
- CCTV & Access Control - installation, maintenance & monitoring
- Keyholding, Mobile patrols & Alarm response
- Internal & external landscaping
- Health & Safety service
As members of the British Council of Shopping Centres (BCSC) we work closely with our customers to achieve industry benchmarks such as the Safer Car Parking Award. Reliance has also become the first security company in the UK to be accredited as an Approved Centre to deliver the BCSC Training Guide for Customer Relations/Security in shopping centres.
In February 2008, Reliance, in partnership with Shopping Centre magazine, conducted a security survey of the UK's major shopping centres. To read the results of the 2008 Reliance/Shopping Centre survey visit our news and media section.
SecureClean
Following the results of the survey, Reliance has developed SecureClean. SecureClean is a managed approach to integrated cleaning and security that enables retail landlords to reduce service costs and efficiently manage large scale assets.
SecureClean combines the delivery of security and cleaning to shopping centres, providing a dedicated service manager across both service streams. This presents shopping centre managers with one single point of contact for all security and cleaning operations, reducing service costs and driving quality through integrated management. In addition to a dedicated service manager, SecureClean provides security and customer service training for all team members, which enables both security and cleaning personnel to act as a single team, promoting public safety and customer satisfaction.
To find out more about how the Reliance SecureClean solution could help your shopping centre to achieve significant financial and operational efficiencies please contact: Reliance Facilities Management on 020 8894 6900 and quote ‘SecureClean’.